Privacy Policy

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products and Services, participate in activities, or contact us. The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Contact or authentication data

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by DPO. See their privacy notice at dpogroup.com/privacy-policy.

Application Data

If you use our application(s), we may also collect the following if you grant access or permission:

• Geolocation Information. We may request access to track location-based information from your mobile device to provide location-based services.
• Mobile Device Access. We may request access to certain features including contacts, camera, microphone, storage, and other features.
• Mobile Device Data. We automatically collect device information such as device ID, model, manufacturer, operating system, browser type, and IP address.
• Push Notifications. We may request to send you push notifications regarding your account or certain features. You may turn these off in your device settings.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services, including IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information. This includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect.
• Device Data. Information about your computer, phone, tablet, or other device used to access the Services.
• Location Data. Information about your device's location, which can be either precise or imprecise.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support.
• To send administrative information about our products, services, and policy changes.
• To fulfil and manage your orders, payments, returns, and exchanges.
• To send you marketing and promotional communications (you may opt out at any time).
• To protect our Services through fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends to better understand how our Services are being used.
• To comply with our legal obligations and respond to legal requests.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with any merger, sale, financing, or acquisition of our business.
• Google Maps Platform APIs. We may share your information with Google Maps Platform APIs. You may revoke your consent anytime by contacting us.
• Affiliates. We may share your information with our affiliates, including parent company and subsidiaries, who are required to honour this Privacy Notice.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies for analytics and advertising purposes. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, 'AI Products'). These tools are designed to enhance your experience. Our AI Products are designed for the following functions:

• AI bots

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties, ensuring high security and safeguarding your personal information throughout the process.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to such minor's use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us at support@safirirides.co.tz.

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in the 'How Can You Contact Us' section below.

Opting out of marketing communications: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us.

Account Information: To review or change the information in your account or terminate your account, contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

If you have questions about your privacy rights, email us at support@safirirides.co.tz.

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

If you have questions or comments about this notice, you may email us at support@safirirides.co.tz or contact us by post at:

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please submit a data subject access request by contacting us at support@safirirides.co.tz.